Returns & Exchanges
We want you to feel as good as you look, which is why we offer a 100-day risk-free trial on your first pair of Culprit underwear. If you are not completely satisfied with your fit or comfort, we will make it right with a hassle-free exchange or a full refund.
Initiate Your Request
Visit our online returns portal and enter your order number and zip code to start the process.
Select Your Resolution
Choose whether you would like to exchange your item for a different size or color, or receive a refund to your original payment method.
Print and Pack
Download your prepaid shipping label and securely pack your items in their original packaging to ensure they arrive safely at our warehouse.
Ship and Track
Drop your package off at any authorized carrier location and keep an eye on your inbox for a confirmation email once your return is processed.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing